Perform the following steps to solve the problem:
STEP1: Check the connection between your printer and the computer
STEP2: Restart your printer and P-touch Editor
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STEP 1: Check the connection between your printer and the computer
P-touch Editor 5.0
- Make sure that the printer is turned on.
- Make sure that both ends of the USB cable are correctly inserted into the computer and the printer.
- Try disconnecting and reconnecting the USB cable at both ends. Disconnect the printer and the computer and reconnect them.
- Try another USB port if available.
- If you are using a USB hub, remove it and connect the printer directly to the computer. Depending on the model of the USB Hub, the printer may not be correctly detected.
- Use a USB cable no longer than 6 feet long (2 meters).
- Try another USB cable if available.
- If you are using a network model, make sure that you have not accidentally connected the USB cable to the LAN port instead of the USB port.
- Make sure that the Editor Lite mode is disabled.
For PT-P750W / QL-700 / QL-1110NWB users
If the Editor Lite lamp is lit, press and hold down the Editor Lite button until the Editor Lite lamp turns off.
STEP 2: Restart your printer and P-touch Editor
P Touch Editor 5.0 Software Download
P-touch Editor may have become unstable and need to be restarted. After saving all data, try restarting P-touch Editor, and then turn the printer off. After restarting P-touch Editor, turn the printer back on again.